We take pride in making our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe transit and will be handled by professionals.

Once your order is received into our warehouse, you will be contacted to schedule the delivery to your convenience but subject to available delivery slots. You may also refer to the ORDER CONFIRMATION emailed to you upon purchase for the estimated delivery dates.

Our Time Burification

Assigning = 24-72 Hours (Assigning the order to our manufacturing/workshop)

Crafting = 4-40 Business Days (Crafting, Painting & Quality Check.)

Delivery = 40 – 60 Business Days {Packaging & Delivery (From warehouse to your doorsteps)}

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the Product Information on our website.

Free Standard Shipping with any online purchase in domestic area excluding gift cards and store pick up items (merchandise subtotal is calculated before sales tax, gift wrap charges, and after any discounts or coupons).

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order).

Products qualifying for Free Shipping will be identified with “Free Shipping”. If you select a shipping method other than Standard, shipping charges will apply.

How Do We Ship?

Parcel – Your shipment will arrive via local shipping service. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order. Help is always available at 8046035383 or email us at rahul@thefurniturelounge.net

Truck Delivery – When the size and or weight of your shipment exceed the limits of our parcel carriers, your item will be delivered via one of our trusted freight carriers.

Truck Delivery Options
Truck Deliveries – For your convenience, we offer 4 service levels for delivery. Delivery expectations for each item will be discussed with you.

Not all delivery options are available for each item. Available options and charges will be discuss with you.

• Threshold:
  Threshold service provides the next level of convenience: your purchase is delivered directly inside your front door or garage, or if you reside in an apartment building, it will be left in your apartment lobby. Moving your item within your home is your responsibility.
• Room of Choice:
  Let us do the heavy lifting for you! With Room of Choice, your purchase is unloaded and delivered to any room or outdoor space. Room of Choice is especially handy for over sized, bulky or heavy items, or for delivery to multi-story homes or apartment buildings. Your purchase will be delivered to a single in-home location; subsequent moving or positioning is your responsibility. Carton and packing material removal is not included with Room of Choice service.
• White Glove Delivery:
  Don’t want to deal with unboxing and disposing of the packing material? With White Glove, your purchase is unloaded, delivered to the room, area or outdoor space of your choice and unboxed with limited set-up*. Carton and packing material removal is included.
• White Glove with Assembly – Available on select items:
  White Glove with Assembly is the ultimate experience in convenience. Your purchase is unloaded, delivered to the room, area or outdoor space of your choice and fully assembled. Carton and packing material removal is included. For mattress delivery, white glove includes removal of your old mattress.

Truck Delivery Requirements
Please review the conditions below to ensure a successful delivery.

Accepting Your Truck Delivery

Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is schedule and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (Cancellation & Restocking fees).

While the delivery person is present AND prior to signing for delivery:

• Open and Inspect the item(s).
• For any damage (even minimal), write “Package Damaged: on the delivery form.
• Email immediately to report any defects or damages.

Within 48 hours if you notice missing or damaged parts, email: rahul@thefurniturelounge.net and we will send you replacement parts free of charge. Alternative, we may have the damage repaired.

For all deliveries:

• Street access must be at least 10 feet wide
• There can be no vehicle weight restrictions on the roads leading to your home
• Overhead street clearance must be at least 14 feet high

If you opt for Room of Choice or White Glove deliveries, also need to ensure that:

• All stairways, doorways, hallways & turns are least 36 in. wide
• There are no more than two flights of stairs, up to 15 steps each
• All existing furniture must be removed from the area by the recipient prior to delivery

Additional charges and fees may apply for circumstances outside of the parameters listed above, including but not limited to narrow or gravel driveways; narrow, tight or irregular spaces and corners; gated communities. 

Additional Information
The furniture lounge reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

The furniture lounge is not responsible for loss or damage to items occurring after delivery by the carrier to you.